ENGAGING THE MULTI-GENERATIONAL WORKFORCE

One major complexity in today’s workforce is the diversity of generations working together. A workforce composed of individuals born in different generations including Matures, Baby Boomers, Generation X’ers and Millenials pepper the landscape of the organizational environment in a way not known before. Those who are responsible for leading others in this remarkable environment have a need to know and understand the differences and commonalities of these groups in order to build a more effective and collaborative workplace.

This presentation will provide guidance to organizational leaders designed to leverage the differences introduced by a workforce comprised of four generations, working side by side. We will introduce the relevant concepts and proffer appropriate activities and small group discussions. Participants will be given the opportunity to work with a diverse group and gain a variety of perspectives of the following concepts: generational characteristics, how generational behaviors and expectations impact the workplace, and how to utilize the value each generation engenders to create a more cohesive and effective workforce. The focus of this enhanced presentation is on developing skills to better communicate and create a collaborative environment for the 21st Century, Multigenerational Workforce.

The purpose of this session is to provide primary knowledge of the differences presented by a multigenerational workforce and learn to engage employees into a cohesive, effective and more collaborative work environment. During the session participants will:

1. Understand the differences among four generations working side by side in the workplace

2. Learn and share different perspectives of the positive possibilities of synergizing generational differences and engaging employees more effectively.

3. Develop leadership competencies to communicate and create a collaborative environment for the 21st Century, Multigenerational Workforce.

The presentation includes a brief, interactive component. Participants will form self-selected generational groups, and be given a multigenerational scenario to solve with an answer reflective of the best contribution of all generations in the workforce. As they work through the scenario, presenters will randomly provide additional issues or questions adding some complexity to the exercise. Participants will be given the opportunity to debrief the activity by reporting how they created a cohesive response. They will then compare the outcomes from the activity to what they may face back at work for greater application of the knowledge learned.

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Presenter
Nancy Arduengo is a graduate of the AU/NTL Masters’ degree program at American University. As an organization development professional specializing in team building and executive coaching, Nancy has more than a decade of experience as an internal and external consultant in the areas of human resources, training and development and organization change management. Nancy has led successful consulting projects with Fortune 100 corporations as well as non-profit organizations in strategic planning, executive coaching, cultural diversity and teams. Nancy serves as Adjunct Faculty at the University of Phoenix in the Online School of Advanced Studies, where she mentors doctoral students and teaches courses in social psychology, personality theories and organizational studies.
Nancy holds a Bachelor's degree in Business Administration/Human Resources Management, a Master of Science Degree in Organization Development and both a Masters and a Ph.D. in Human Development. Additionally, Nancy has obtained certifications in a host of assessment instruments including Zenger-Miller Leadership Skills, Certified Facilitator; EQi™ (BarOn Emotional Quotient Inventory); MBTI ® (Myers-Briggs Personality Type Indicator); FIRO-B® and "Take Charge of Your Career".
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